1. Mailsware
  2. Refund Policy

Refund Policy

We Offer 30 Day Money Back Guarantee

At Mailsware, we're all about keeping our customers happy. Unlike some other software companies, we offer a money-back guarantee for all our software products. Our aim is to make sure you're satisfied in every way.

HERE'S HOW IT WORKS:

1. Try Before You Buy: We recommend you start by trying out our free demo version of the software. You can download it from our website. This helps you see if our software meets your needs.

2. Refunds: If you find a significant difference between the demo version and the full version, and the software doesn't perform as expected, you may be eligible for a refund.

PLEASE KEEP IN MIND:

  • Refunds apply when the demo version shows a feature that the full version doesn't have.
  • Before asking for a refund, reach out to our tech support team for assistance.

We're sorry if you ever experience any software issues. If that happens, send your file to support@mailsware.com. We'll keep your files confidential and securely dispose of them after finding a solution. If our support team can't fix the problem, we'll refund your money (excluding shipping, handling, and taxes) within 30 days of your purchase.

REFUND RULES

If you've bought Mailsware software from our website or an authorized reseller, you can request a refund within 30 days, as long as:

  • You purchased directly from us or an authorized reseller.
  • You talked to our support team if you didn't understand something in our software promotions.
  • The software mostly works but has some issues.

If your purchased software doesn't do what we promised, reach out to our support team. We'll work hard to find a solution. If we can't, we'll refund you for each unresolved problem.

WHEN WE CAN'T HELP

We can't take responsibility for:

  • Delays in communication or downloading.
  • Lost or incorrect emails.
  • Emails marked as spam.
  • Unexpected delays or recklessness.
  • Email server issues bouncing our download or activation emails.
  • Changes in your system's requirements.
  • Accidental software purchases or changes of heart.
  • Problems using the software after purchase.
  • Incompatibility with your system.
  • Delays over the weekend.
  • Software use on machines that don't meet our requirements.

NO REFUNDS IN THESE CASES

We won't refund you if:

  • Our software can't do something, and no other software can either.
  • You haven't tried the demo version first.
  • You can't upload a file or the software malfunctions.
  • The software works at least 30%.

Remember, we're here to help you get the most out of our software. If you have any issues, just reach out to our support team, and we'll do our best to assist you. Your satisfaction is our top priority.